Returns & Exchanges

IMPORTANT INFORMATION ABOUT RETURNS & EXCHANGES 

REASONS FOR RETURNS:

A change in size

Please advise on the online form which size you need, we will send you the correct size. While we are happy to exchange the size. Contact us at support@musicgiftsdepot.com

You received the wrong item

Please send a photo of the incorrect item to support@musicgiftsdepot.com and we will follow it up for you.

You received a damaged/faulty item

Quality is our top priority, If you receive damaged or faulty gear you do not need to return it. The only thing we ask is to send an email to support@musicgiftsdepot.com stating your order number and a photo of the faulty or damaged gift. If the damage or fault is clear, we will send you a new item 100% free of charge.

While all care is taken when hand making your product, there may be a slight variation to the pattern placement depending on the size you have ordered. Returns are not accepted for minor variations in the placement of the patterns or alignment of the pattern at the seams.

 

WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:

The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition unless the condition is our fault.
The item(s) are part of a replacement order from a previous exchange
The item(s) were a Final Sale item
The item(s) do not have the original tags on them

 Any further questions about our return policy?

Please send us an email at support@musicgiftsdepot.com