FAQ

Have some questions?

Can I change my order?

- I ordered the wrong size. Can I change it?

Generally speaking, you can, yes. But you need to hurry up. Once your order has been printed we are not able to change it anymore. So please make sure to contact us as fast as possible with your order number and we’ll try to help you with the change.

- I gave you the wrong address. Can I change that?

As long as your order is not shipped we can still change the shipping address for you. Please make sure to contact us as fast as possible giving us your new shipping address and we will try to help you with this.

Once your order is shipped (you’ll receive a message with a tracking number) we are not able to change the address anymore. In this case please make sure to contact the carrier and they will assist you further.

- I changed my mind. Can I cancel my order?

As long as your order is not printed yet, we can still cancel your order. Once your order is in the printing process we cannot cancel any orders anymore. Please contact us with your order number and the subject line “Cancel order number ….” and we will assist you with this.

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Returns & Exchanges

- Can I return my order?

 If your product is personalized we cannot accept any returns, because we simply cannot stock personalized items.

However, we accept returns if we made a mistake or if the product qualifies for a return.

- What reasons qualify for a return?

 A change in size: If you have ordered your product in the wrong size by mistake please insert a note which size you need and we’ll send you the right one. Please note:

1.The product must be unworn and unwashed

2.The product needs to be in its original state and packaging

3.The product needs to be returned with 30 days of reception

You received a wrong item: We apologize for this mistake and will get this right for you. Please return your package with a notice of your order number and the item that you have originally ordered and we will make sure to send out the right product to you as fast as possible. Please note:

1. The product must be unworn and unwashed

2.The product needs to be in its original state and packaging

3.The product needs to be returned with 30 days of reception

You received a damaged product: We apologize for this issue. Providing a top notch quality is one of our priorities, but unfortunately damages can happen even to us. In this case you don’t need to return your order. Just send us a photo showing the damage and we will send you a replacement free of charge as fast as possible.

How do I return my order?

If you qualify for a return please make sure to send us an email to support@musicgiftsdepot.com with all the required information. We will get in touch with you shortly afterwards.

 

Which conditions do not qualify for a return or exchange?

You simply don’t like the product anymore or changed your mind. We print our products on demand and cannot accept any inquiries with this reason.

 

  • The product has already been worn or washed
  • The product has been altered in any way
  • The product does not have the original tags on it
  • The product was on final sale or clearance sale

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General Questions

- Where are your products made?

We have two factories, one in the US and one in Europe. We produce your individual product in the factory that is closest to your destination or that can ship your order to you in the fastest time possible.

 

- Can I reach you by phone?

 Currently we focus all of our support on email only. This ensures that we can serve as many customers as possible in the most effective way. We are working on expanding our services and this option will be available soon.

- I think the prices are a bit too high. Why is that?

We are focused on providing only the best quality for our products. You will receive a very unique “limited edition” piece of clothing that is only available on our store. Our products can’t be bought anywhere else in the world. Having a unique, high quality product is worth this price, in our eyes.

We produce our products by hand. The items are printed, cut and sewn by hand in Europe or the US by highly qualified designers and sewers. Did you know that you cannot break our seams? Try it yourself.

Unfortunately, the highest quality comes at the expense of demanding for a higher price. The upside is that you will be wearing your product way longer than any other and will enjoy it for years to come.

We are constantly trying to improve our process and materials to maintain and enhance the quality of our products. We test any product and material to match our standards. This guarantees a top notch quality product that keeps its elasticity, form and stretch for a long time. If you’re still not convinced please place a test order yourself and you will feel the difference from the very first moment.

 

- Do you work with social media influencers?

Yes, we do. If you’re interested please send us an email or a message and we will be happy to get in touch with you. Or just visit our Ambassador Page to become a partner.

 

-I would like to promote your products. Is there a way?

 Sure, we’ll be happy to work with you. Please send us a message and we’ll get in touch with you soon. Or just visit our Ambassador page to become a partner,

 

- Can I use more than one coupon on your site?

 You can only use one coupon at a time. If you have one that does not work please shoot us an email and we’ll get this right for you.

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Shipping Questions

- Where do you ship?

 We ship our products worldwide. Just place your order on our store and we’ll be happy to send it to you, no matter where you live!

 

- How long does shipping take?

Our production process is divided in two parts, the printing and the shipping part:

All of our products are printed, cut and sewn by hand. This process takes us 2-7 business days. About 98% of our orders are shipped within 5 business days and 50% within 3 business days or less. We do everything we can to get your product(s) to you as fast as we can, please rest assured.

Shipping times depend on your location, but you will be able to select your choice during your checkout process. Generally speaking we will need between 3-7 business days for shipping to most countries.

- I haven't received all of my items. What can I do?

On some occasions we need to ship your order using different packages. This happens rarely, but in this case you should have received two separate tracking numbers as well. If you think there is an issue please reach out to us and we’ll have a closer look.

- How much do you charge for shipping?

Right now we are offering Free shipping with in the United States

- Can I track my order?

 We will send you a confirmation email once your order has been shipped. You will get a tracking code with it as well. If you, for any reason, can’t find it or have problems getting it to work please contact us and we will help you with this.

 

- Are there any Customs taxes or fees involved?

We don’t charge you any additional fees or taxes. Unfortunately additional taxes or fees that may be due in your country are out of our control. Customs may pick random packages from time to time in some countries. But there is nothing we can do about this.

 

 

 

Based on 44 reviews
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great gift for music ed major

This was purchased as a gift for a high school graduate who is going to be a music ed major in college.

Love

I love this mug. It fits me perfectly as a music teacher

Great gift idea

This was a gift for a musician friend of mine and he loved it

Great Gift!

This was my daughters gift to her band teacher. Great quality mug.

Love it

My band teacher really liked it! Great gift for any musician.

cute mug!

I bought this for my chorus teacher and she loved it. The mug came perfect and the font wasn't too big or to small. Also the mug wasn't broken or damaged at all.

The perfect music teacher mug

My sons band teacher will love this. Came well packaged in a sturdy box and design was perfect.

A must for music teachers

Great quality mug. Perfect gift for every music teacher!

M
Beau's Girl Hoodie
Martha Willems

Turned out great. Thank you‼️

Great bag

such a cute print!. Seems very sturdy as well.

A must have!

Gave this to my mum as a gift and she LOVED it

Amazing!

Love the pillow and the design, thanks

Perfect!

I really love my pillow like soooo much!

Loving the music blanket!

WOW the blanket is amazing and the blanket is really soft.

So wonderful!

Great pattern and super soft!

A must get for that tiny musician

Great quality and adorable design

My little one loves it!

This onesie is beautifully made. Very nice quality.

Love!

Soft material and the print quality was great!

So cute and love!

Very Good quality im so happy :) Thank you

Love my swaddle blanket and so does my little one

Fabulous, soft material, great!

Great!

Very soft, and quality is great. Recommended!

Great!

The material of this t-shirt is super soft and it sure feels good. I love it! Great quality overall.

Perfect!

Really pleased with the soft, quality feel of the material. Such a great shirt!

Great shirt!

I thought the weight and feel of the shirt was good. It washed well. The delivery was on point. Overall I am pleased with the shirt.

A
Piano T-Shirt
Alicia M
Love My Shirt!

This is a wonderful t-shirt. It is light weight and soft.